Sometimes I hang up the phone and call back just to get a person with a little bit bigger brain on the line. Do you ever do that? Sometimes it's just to get someone who is nicer. Either way, I love it when I have an experience where common sense, a sense of humor and a good attitude prevail.
Today is that day. I have -- I should say did have -- a great house on the market for lease in N. Fort Worth, Keller, Texas, in an area popular for classy, hard-working people like educators and military. I say that because I showed it today to two people: a band director and a marine. White. Glove. Clean. People.
The first to apply -- the marine. Cute sense of humor in his "Unathletic" printed T. He said, "My name is Thomas Caleb Black (not really, names are made up to protect the dumb, I mean, innocent) and I am in a hurry because we had a major snafu with your competitor down the road."
Oh, no. Usually when people say things like that, I want to run. Usually the problem is not with my competitor, but with the person doing all the yacking. Not today.
He proceeds to tell me, with a grin and a chuckle, how the company around the corner took his application and fee, ran his background and credit check and rejected his application based on a lengthy criminal record. Problem? The criminal activity took place in another state while he was stationed in Japan. And the name across the top read, "Thomas Curtis Black" vs. "Thomas Caleb Black." I like that he thinks this is funny vs. some big thorn in his tough guy side, by the way.
Needless to say, I already liked him before we got to the verification of employment and income. I took his application over my lunch at Chipotle and approved them on the spot. I returned to the office to type up a lease dated today with move-in Friday -- 48 hours from showing and application this morning. And after picking up my kids from school a few hours later, cash is banked.
Thanks to another company's inability to use common sense and carefully consider this very nice marine, with a great attitude, I scored! Thank you to Julie at KW who directed them my way!